Cancellation & Refund Policy

Last updated: March 29, 2025

1. Introduction

At Ghibli Image Generator (https://ghiblii.netlify.app/), we want to be clear about our cancellation and refund policies. Please read this policy carefully before using our service.

2. Processing Time Policy

Important Notice:

Once an image is uploaded and processing begins, we cannot cancel the request or provide a refund after 15 minutes from the upload time. The generated image will be sent to your email within this timeframe.

3. Cancellation Policy

Our cancellation policy is as follows:

  • Cancellation is only possible within 15 minutes of image upload
  • After 15 minutes, the image processing cannot be cancelled
  • To cancel, you must contact us immediately after upload
  • We will confirm your cancellation via email

4. Refund Policy

Our refund policy is as follows:

  • Refunds are only available for cancellations within 15 minutes of upload
  • No refunds will be provided after the 15-minute processing period
  • Refund requests must be submitted in writing to our support email
  • Refunds will be processed within 5-7 business days

5. Processing Timeline

Important Timeline:

  • 0-15 minutes: Cancellation and refund possible
  • 15+ minutes: Processing completed, no cancellation or refund available
  • Image will be delivered to your email within 15 minutes

6. How to Request Cancellation

To request a cancellation:

  • Contact us immediately at gauravmawari40@gmail.com
  • Include your order details and upload time
  • Provide the email address used for the upload
  • Request must be made within 15 minutes of upload

7. Exceptions

Exceptions to our cancellation and refund policy may be considered in the following cases:

  • Technical issues preventing image generation
  • Service downtime or system errors
  • Incorrect email address provided by the user
  • Force majeure events beyond our control

8. Contact Information

For any questions about our cancellation and refund policy, please contact us at:

gauravmawari40@gmail.com

9. Policy Updates

We reserve the right to update this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.